![]() From the Today tab in the Fitbit app, tap your profile picture Sense tile.If Sense can't connect to Wi-Fi, you might have entered an incorrect password, or the password might have changed: Your watch will attempt to reconnect.įor more information, see the related help article. If Sense loses the GPS signal during your workout, "GPS lost signal" appears at the top of the screen. If Sense can't connect to a GPS satellite, the watch stops trying to connect until the next time you start a GPS exercise.įor best results, wait for Sense to find the signal before you start your workout. If your watch is searching for a GPS signal during an exercise, you’ll see “ connecting ” appear at the top of the screen. GPS signal missingĮnvironmental factors including tall buildings, dense forest, steep hills, and thick cloud cover can interfere with your watch's ability to connect to GPS satellites. ![]() After holding your arm still and straight for a short time, you should see your heart rate again.įor more information, see the related help article. Sense should be in contact with your skin. If your watch doesn't detect a heart-rate signal, make sure you're wearing your watch correctly, either by moving it higher or lower on your wrist or by tightening or loosening the band. If the heart-rate sensor on your watch has difficulty detecting a signal, dashed lines appear. Sense continuously tracks your heart rate while you're exercising and throughout the day. If you've done everything suggested above and it's still not working please Contact Support so we can help.If Sense isn't working properly, see our troubleshooting steps below. Once your Fitbit device is syncing correctly to the Fitbit website, Healthi will pull your steps every 15-20 minutes throughout the day which you can see directly in your Tracker in the app (see screenshot above). To sync the Fitbit app with the Fitbit Website, follow these instructions from : Why won't my Fitbit device sync? If you're NOT seeing your steps in the Fitbit mobile app then it's an issue syncing from your Fitbit device to the mobile app (see Reason 1 above). If nothing is showing there and you're seeing your steps in the Fitbit app, then there is an issue syncing with the Fitbit mobile app syncing to the Fitbit website which you need to resolve. To verify this issue, login to the following page on and select Week & Steps which should show your daily steps for the past week: Your step data has to be synced to the Fitbit website before it will be available in Healthi. If you DO see your steps in the Fitbit app then the issue is that the Fitbit app isn't syncing correctly with the Fitbit website. Reason 2: Your Fitbit app isn't syncing with To fix this, follow these instructions from Fitbit: Why won't my Fitbit device sync? If you don't see your current steps then your device isn't syncing correctly with the app. To verify your Fitbit device is syncing with the Fitbit app correctly, simply open the Fitbit app and confirm you see your current steps. Reason 1: Your Fitbit device isn't syncing with the Fitbit app Below is a summary of the two potential causes and how to fix them. There are a number of reasons this might happen and that is what you need to figure & resolve. If you're not seeing a Fitbit Steps entry that is because the Fitbit API is returning 0 steps for your account. Once connected, each day you'll see an item listed under Activity in your Tracker called Fitbit Steps as shown here: Your Fitbit account has been successfully connected to Healthi if you look under Settings > Sharing > Fitbit Step Tracking in the Healthi app and see the Disconnect button as shown here: Solution home Healthi FAQ I connected my Fitbit, why isn't it showing any steps?
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